Shipping Information
Christmas Opening and Last Deliveries
We be closing for Christmas this year on Friday the 20th December.
If you require items for delivery before the Christmas period we strongly recommend you contact our sales team between 8 - 5pm, Monday to Friday. You can either call, e-mail or Live Chat. We will be able to advise fully on what items can be despatched in time.
We will reopen our sales office on Thursday the 2nd January although our website will still be taking orders throughout the holiday period. We will be very busy on our first day back but rest assured we will do our utmost to respond to all enquiries made during this time by the end of the day on the 2nd January.
Quick Delivery Guide
- The delivery dates on the Aquarius Bathrooms website are estimates based on a normal expected delivery
- All orders are delivered for free
- When your order arrives please check it within 48 hours. Please report any shortages and damages to us as soon as possible in order to assist us in being able to help.
- Only when your goods have been received and checked should you arrange for your plumber to fit the goods.
- The vast majority of orders will be received within 3-5 working days. If there is any reason for any delay we'll let you know within one working day of the order being placed.
- If you have any questions about your delivery, need an item urgently or have any concerns please call us on 01524 841087 or if out of hours, please email and one of the team will contact you at the earliest possible opportunity.
How Much Is Delivery? (UK Mainland)
Delivery on all orders places at Aquarius Bathrooms are FREE.
Small Items
- We use DPD for our small parcel service.
- Our delivery times are 3-5 working days unless the item states otherwise.
- Items not in stock will be ordered in before despatch, then sent next day service.
- Items are packaged in larger boxes and protected using state of the art air bubble tubing capable of withstanding heavy impacts.
- Once an item is despatched DPD will email and text you (or notify you through the DPD App if you have it installed) the tracking information.
- You will receive another text / email / notification on the morning of delivery with a 1-2 hour expected delivery window.
- You can use the message from DPD to give the driver permission to leave in a safe place, deliver to a neighbour or change the delivery date.
Medium Items
- These are items that are more fragile than standard small items and require further packaging or care
- We often use DPD for these type of shipments, please see above for full details.
- We will use extra protection or enhanced insurance options when sending this type of item.
Large or Fragile Items
- We use a Pallet Courier for these large and more fragile items.
- Our delivery times are 3-7 working days unless the item states otherwise.
- Items not in stock are ordered in before despatch and then sent on our standard 48 hour delivery.
- Items are packed carefully onto pallets and then strapped and banded and if necessary shrink-wrapped.
- Once an item is despatched the pallet is moved with the use of a forklift on and off vehicles.
- The pallet is shipped to a depot local to you and then you will receive a call to book in a convenient date and time.
- Please note that these deliveries are "Kerbside" and as such it's recommended that you have someone to help you move the items if required.
- Drivers are not able to move pallets, remove goods from the Pallet or take anything into the property.
- Large items are delivered on large vehicles and we must be informed ahead of the delivery of any restrictions that may impair delivery, failure to do so may delay delivery or cause the pallet to be returned.
If you any questions regarding your delivery please call us on 01524 841087 or, out of hours, please email admin@ukbathroomstore.co.uk and one of the team will contact you at the earliest possible opportunity.
